Return and Refund Policy
At DrinkmateJo, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Eligible Returns:
We accept returns or exchanges within 5 days of delivery under the following conditions:
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The product is unused, in original packaging, and in sellable condition.
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You have proof of purchase (order confirmation, receipt).
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Item was not marked as final sale.
Non-Returnable Items:
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Used CO2 cylinders
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Opened syrup bottles
- Opened Drinkmate machine package
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Items with visible signs of use or damage not due to our error
How to Request a Return:
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Email us at info@Mkateb.com within 5 days of receiving your order.
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Include your order number and the reason for the return.
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We’ll provide return instructions and coordinate pickup (if applicable).
Refunds:
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Refunds are issued to your original payment method after inspection.
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Shipping and COD fees are non-refundable unless the return is due to our error.
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Allow 3–5 business days for the refund to appear after approval.
Exchanges:
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If you received a damaged or defective item, contact us within 48 hours.
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We’ll replace it or issue store credit after verification.
Return Shipping:
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If the return is due to change of mind, the customer pays return shipping.
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If the error is from our side (wrong item, damaged), we’ll cover the return shipping